FAQ

Yes, reservations can be made by phone or by e-mail. To make your reservation, please tell us your name, the period of your stay, the size of your group, the room you would like, and your contact information.

Yes, changes to reservations and cancellations can also be made by phone/e-mail.

Standard protocol for our cancellation fees is as follows: If the cancellation is made between 4-10 days prior to your stay 10%; 2-3 days prior 50%; the day before 50%; the day of 100%

Check-in hours are between 4:00 pm and 10:00 pm. Since the front desk will be closed after 10:00 pm, please call if arriving later than 10:00 pm.

Yes, we can take payments by credit card. We accept the following credit cards on our official site: VISA, Mastercard, JCB, American Express, Diners Club. We accept the following cards for on-site payments: VISA, Mastercard, American Express

No, we do not have a parking lot. Please use the nearest available coin parking lot.

Check-in hours are between 4:00 pm and 10:00 pm, check-out is until 11:00 am.

Extensions can be made if there are open rooms available. Please ask the staff for information on pricing.

Yes, we can store your luggage free-of-charge. However, please refrain from leaving any valuables with us. Additionally, please note that the front desk hours are from 7:00 am - 11:00 pm.

We ask that all minors be accompanied by a parent or guardian.

Children under the age of 3 who don’t need breakfast/their own futon will not be counted. Children over the age of 3 will be counted towards the group size even if they don’t require a futon/breakfast.

Please dispose of any common trash and plastic bottles in the trash can found in your room. We charge an oversized garbage handling fee of 3,000 yen for suitcases, briefcases, and other large articles.

We will ship it back to you by ‘C.O.D.’ (collect on delivery). Please make any inquiries about forgotten articles by e-mail or phone.

Smoking is not permitted in any of the rooms. Please use the battari shogi (bench) outside of the building to smoke.

Rooms at Horikawa Gojo Main Building (Rooms 1-7) and Bukkoji Higashimachi (all rooms) have a unit bath (bathroom and toilet in the same room), while the bathroom and toilet are separate at Horikawa Gojo (Rooms 101-106).

We have free WiFi available throughout the building. We will provide you with the password when you check in.

Unfortunately, we cannot make accommodations for pets.

There is a 24-hour coin laundry located a 3-minute walk away.

The Kyoto one-day bus pass is available for purchase at the front desk.

No, we do not have an elevator. Please use the stairs to get to the 2nd and 3rd floors. We can provide a chair in the room of guests who have disabilities in their feet or knees.

We provide free vouchers for the “Gokoyu” bathhouse across the street every day. On days that “Gokoyu” is closed, we have vouchers for a different bathhouse around a 10-minute walk away. Body soap, shampoo, conditioner, and other amenities are available at the front desk.

Yes, you can.

Breakfast is available between 7:30 am and 10:00 am in the lobby.
※Meals are not available at [Bukkoji Higashimachi]

Since breakfast is served in a buffet format, we ask that you exercise your own discretion to some degree. If you have severe allergies, please let us know either beforehand or when checking in.
※Meals are not available at [Bukkoji Higashimachi]

All rooms and the lobby are equipped with individual AC/heater systems. There’s also floor heating in the lobby and in every room on the first floor of Horikawa Gojo.